Ordering wine in a restaurant can be one of the most intimidating and potentially embarrassing moments diners face when eating out.

For those of us who know little or nothing about wine it is quite disconcerting to be given a huge leather-bound list containing many different wines and being expected to find one to suit the tastes of your fellow diners.

The usual answer is to play safe and order the “House-Wine”. But how safe is the house wine? More often than not house wines are inferior wines made from blending many cheap grape varieties together. Mainly French, Spanish and Italian these are generally bought by the restaurant at about the £2.50 a bottle price level, (£1.12 of this is tax and don’t forget the winemaker’s costs and profit and the shipper’s and wholesaler’s costs and profits). In fact, most restaurants are charging their customers more for a single glass of house wine than they themselves have paid for the entire bottle. So if you are paying £10 and upwards for your house wine - think of the profit the restaurant is making for the privilege of having it carried to your table, opened and poured.  Therefore, we suggest that you avoid the house wine and look a bit further into the wine list for a wine of true quality and value.

In recent years those restaurateurs with a forward thinking approach have raised the quality level by using New World wines from Australia and Chile as the “House Wine”. These offer better value for money and many establishments have introduced wines of decent quality and variety “By The Glass”.  But which wines represent the best value?

Determining what is a fair price to pay can be a pretty difficult decision to make. Expect to pay at least double the wines normal retail price; this is standard procedure throughout the UK. Some more informed restaurants choose a set mark up on each bottle e.g. £5 whilst others choose to exploit the customer through mark ups of over 2-300%. One 5* Hotel here in the UK has in the past served a chardonnay at £3.40 a glass or £17 per bottle as its house white. The wine was in fact Entre-deux-Mers (contains no Chardonnay) and was purchased by the hotel at about £2.50 per bottle.

In our opinion no wine, no matter how good, justifies a mark-up in excess of 100%.

A good idea is to phone ahead to the restaurant and ask them if you can bring your own wine for a small “corkage” charge. This can provide the opportunity to try a good wine without having to pay an over excessive price. Alternatively, if a few of you are dining ask the restaurant if there is any discount available on ordering two bottles of the same wine - you never know your luck!

How to tell a good wine list from a bad wine list!

Selecting a good wine to go with your meal can greatly add to the dining experience.  Being treated well by the restaurant in terms of the quality of the service, the food and the wine all add to the overall ambience. There is not much you can do about either the service or the food except for ordering something you definitely like or have had before, but, with the wine the chance of gaining good value and quality can be improved by spending a little bit of time and thought over your choice. In order to select a good choice you need a good list to choose from. Unfortunately too many restaurants pay scant regard to the customer’s expectations by stocking inferior wines of low quality or value. Wine is often seen as an afterthought, but fortunately things seem to be changing. The following list is a description of some of the different kinds of wine lists you are likely to encounter when dining out in the UK.

The We’re Not Really Bothered About Wine List

This is a typical list usually featuring no more than 5-6 wines and perhaps one or two Sparkling wines. Don’t expect anything exotic or different, but do expect poor versions of Piesporter, Macon and Beaujolais. Usually associated with small, uninspiring restaurants and demonstrates a restaurant merely going through the motions of serving wine without any real care or consideration for the customer’s tastes.

The We Want To Sell The Same Wines As Everyone Else List

The increasing proliferation of standardised and branded restaurants has in turn led to the same wine list appearing in many different places. Although the list may feature some wines of exciting potential they are generally full of mass-produced wines. The list will be developed, printed and supplied by a wholesaler who will supply many different restaurants. This is a list that has been chosen for economy and minimal personal involvement. Once again this demonstrates a restaurant that cares little for the potential enjoyment that well chosen wine can add to good food.

The Safe and Secure Branded Wine List

Look out for lists with a wealth of wines such as Gallo, Jacobs Creek, Mouton Cadet and Hardy. Although there is no real fault with the wines themselves their choice suggests a list prepared by a sales representative rather than the restaurateur. Therefore, little effort and imagination will have been placed on matching the wine styles to the cuisine. Instead, the restaurateur is merely selling wines that are familiar and common rather than interesting and different.

The War and Peace List

Watch in wonder as your waiter struggles to carry over the leather bound volume of wines. Although it’s nice to be offered a wide choice it can be a bit daunting when attempting to make a simple selection for dinner. The best bet here is to avoid making the obvious choice of the House Wine and instead ask the waiter’s opinion on a good recommendation. Even if they know nothing of wine they may have a fair idea of which wines are popular.  

The Perfect List  

It is not uncommon for some restaurateurs to offer a reserve list. This is usually a smaller list of rare and uncommon wines. If cost is no object then this is the list for you. However, prior to asking for the reserve list it is probably best to know what sort of price you are willing to pay as the mark-up for reserve lists may be much more than that of the standard list.

Ordering The Wine

When placing your order tell the waiter your choice. If you are unfamiliar about the pronunciation of the wine use the wine’s reference number on the list. If there is no reference number show the waiter the wine on the list that you wish to choose. This is also a good time to ask the waiter if they themselves have any better suggestions for a wine at the same price to match your dinner. If they suggest anything it should be something better as they have to serve you for the rest of your meal and they want your tip!

Once the wine arrives at the table there are a number of things you need to check before asking the waiter to pour.

Firstly, make sure the wine the waiter is holding is in fact the wine you ordered. Too many times untrained staff get lost in the wine cupboard/cellar and emerge with a wine bearing no resemblance to what you asked for. Secondly, make sure the bottle arrives unopened - some unscrupulous restaurateurs choose to fill bottles with inferior wine. Thirdly, check the temperature of the bottle by placing your hand against it. Whites should be nicely chilled and reds should be served at room temperature. If the wine is not cold enough allow it to sit in ice for 10 minutes or if its too cold allow it to sit at room temperature for 10-15 minutes. Believe me - it’s worth the wait!

Only now should you let the waiter open the bottle and pour. If done correctly, the waiter will pass the cork to you and also pour you a small amount of wine to taste. Check the cork is still damp - a dried out cork indicates a wine that may have been stored badly and may be off.  After the waiter has poured a small amount in your glass  (which should be clean and of a decent size) it is best to take a good sniff of the wine to check for any apparent faults. If the smell of a damp cellar or wet cardboard is all you can smell then the wine is likely to be corked and requires sending back. However, if you smell fruit then go ahead and have a taste. If the taste is fine then acknowledge this fact to the waiter, who will then proceed to fill your fellow diners’ glasses.

Returning Wine

Okay, you’ve already had your starters and you keep taking a taste of your wine - but something’s not right, yet you just can’t put your finger on it. Smell the wine again. Is it devoid of fruit odours, does it smell off or musty? Time to send it back. Apparently sending wine back is an even more daunting task than ordering wine. Think again! If you’ve just paid over the odds for a bottle of wine the least you can expect is one that is in good condition. If you are unsure if the wine is corked ask the waiter to taste the wine, if they appear unsure a new bottle should be forthcoming. If this method fails ask for the manager. You are perfectly entitled to return a bottle that you, the customer, considers unfit for consumption. However, this does not allow you to return a wine simply because you did not like it – you need to be sure that it doesn’t taste right! 

Be prepared to stand your ground and do not lose your position of advantage by getting angry or difficult to deal with. Merely instruct the waiter that you do not consider the wine to be of sound quality and that you wish a replacement. Remember the maxim of the hospitality industry is “The Customer Is Always Right”.

Well done. You can now eat-out without fear of embarrassment and intimidation, so go forth and dine and remember to spend a bit more time and thought when next ordering your wine.